> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://revolution-slider.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Troubleshooting: Why Isn't My Slider Showing or Updating on My Store? If your Slider Revolution module is completely missing, rendering as a blank space, or failing to reflect your latest design updates on your live Shopify storefront, don't worry! In 99% of cases, this issue comes down to one of **four specific configuration settings**. This visual diagnostic guide walks you through the 4 most common causes and their quick 30-second fixes. --- ### Quick Diagnostic Flowchart | Symptom on Storefront | Likely Cause | Solution | | ---- | | **Blank space or slider completely invisible** | **Theme App Embed is disabled** | Toggle Slider Revolution ON in Theme App Embeds and click Save. *(Check 1)* | | **Recent edits/changes not showing live** | **Clicked "Save" but forgot to click "Publish"** | Check for the "Unsaved" state, click Save, then click **Publish**. *(Check 2)* | | **"Slider not found" or broken placeholder** | **Shortcode mismatch or typo** | Re-copy shortcode from SR7 and paste with no extra spaces. *(Check 3)* | | **Dynamic collection slider shows empty/blank** | **Wrong App Block chosen OR no collection linked** | Match Content Source to the proper App Block & select a collection. *(Check 4 & 5)* | --- ## Check 1: Is the "Slider Revolution" Theme App Embed Enabled? ### The Issue: You added the slider block in your Shopify theme, but the area is completely blank, invisible, or missing. ### Why This Happens: For Online Store 2.0 (OS 2.0) themes, Shopify isolates app scripts for security and speed. If the **Slider Revolution App Embed** is disabled, Shopify blocks the Slider Revolution Core JavaScript engine from executing on your storefront. ### How to Fix It: 1. In your Shopify Admin, go to **Online Store > Themes**. 2. Click **Customize** on your active theme. 3. In the far-left vertical icon toolbar, click the **App embeds** icon (the third icon from the top). 4. Locate **Slider Revolution** and toggle the switch to **ON**. 5. Click the **Save** button in the top right corner of the Theme Customizer! ![Enable App Embed and Save Theme](https://storage.crisp.chat/users/helpdesk/website/-/c/9/f/1/c9f13477e739a800/01appembedenableandsave_n7o04m.png =900x198) > [!IMPORTANT] > **Don't Forget to Click Save:** > Toggling the embed switch alone does not activate it. You **must click Save** in the top-right corner of the Shopify Theme Customizer to write the change to your live store! --- ## Check 2: Did You Press "Save" AND "Publish"? (Why Sliders Don't Update) ### The Issue: You modified your slider in the SR7 editor (changed text, replaced an image, tweaked colors, or edited a button), but your live store continues to display the old version or doesn't update at all. ### Why This Happens: Slider Revolution 7 uses a two-tier deployment architecture: 1. **Save:** Writes your draft working changes to the internal database. 2. **Publish:** Compiles and builds the production JavaScript, CSS, and asset package, deploying it live to the cloud CDN. If you edit a slider and only click "Save", your changes remain in **Draft Mode** and will **never push live** to your Shopify storefront! ![Save, Publish, Copy Shortcode & Theme Editor Button](https://storage.crisp.chat/users/helpdesk/website/-/c/9/f/1/c9f13477e739a800/02savepublishcopyshortcode_9v91d1.png =900x366) ### How to Fix It: 1. Look at the top-right toolbar inside the SR7 Visual Editor: * ⚠️ If the button says **"Unsaved"**, you have pending edits. Click it once until it switches to **"Saved"**. 2. Once saved, click the **Publish** button (the upward upload arrow icon right next to Save). 3. Wait for the **Slider published 🎉** confirmation modal to pop up. 4. Your changes are now compiled and live! > [!WARNING] > **The "Unsaved" Indicator:** > Always glance at the top-right toolbar before closing the editor. If the button says **"Unsaved"**, your latest adjustments are not stored. Always save until it confirms **"Saved"**, and then immediately click **"Publish"**. --- ## Check 3: Does Your Theme Block Shortcode Match Exactly? ### The Issue: The theme customizer displays an empty container, a broken block outline, or a "slider not found" message. ### Why This Happens: The shortcode pasted into the Shopify Theme Customizer does not match the slider's alias, has accidental trailing/leading whitespace, or has a capitalization typo. ### How to Fix It: 1. When the **Slider published 🎉** modal appears in SR7, click the green **Copy shortcode** button: * Example: `Glossy---Creative-WebGL-Slider-Template` or `woocommerce-slider` 2. In your Shopify Theme Customizer, click on the **General Slider** or **Dynamic Product Slider** block in your sidebar. 3. Completely clear the **Slider Shortcode** field, and paste the copied shortcode. 4. Ensure there are **no extra spaces** before or after the shortcode text. 5. Click **Save** in the theme editor. --- ## Check 4: Are You Using the Proper App Block for Your Content Source? ### The Issue: You installed a dynamic product slider template, but when you embed it, it shows blank or doesn't load any products. Or you built a standard image banner, and it fails to display. ### Why This Happens: Slider Revolution 7 modules have different **Content Sources**, and each source requires its matching **Shopify App Block**: ![Content Source Static vs Dynamic](https://storage.crisp.chat/users/helpdesk/website/-/c/9/f/1/c9f13477e739a800/03contentsourcestaticvsdynamic_h3u6jq.png =900x914) ### Understanding Content Sources in SR7 (`Settings > Content Source`): * **Static Content (`Custom Gallery`):** Standard images, videos, text layers, shapes, and hero banners built from scratch or standard templates. * **Dynamic Content (`Shopify`):** Live product carousels, automated collections, pricing streams, and store catalog data. * **Dynamic Social Content (`Instagram`, `YouTube`, `Vimeo`, `Facebook`, `Flickr`):** External live video/social media streams. --- ### Matching Content Sources to the 3 Shopify App Blocks: When you click **Add block** under **Template > Apps** in the Shopify Theme Customizer, you must choose the block that matches your module's source: ![Shopify App Blocks by Source Type](https://storage.crisp.chat/users/helpdesk/website/-/c/9/f/1/c9f13477e739a800/04appblocksbysourcetype_fxae64.png =600x830) | Module Content Source in SR7 | Required Shopify Theme App Block | Typical Use Case | | ---- | | **Custom Gallery (Static)** | **`General Slider`** | Hero banners, promotional image sliders, WebGL effects, video backgrounds. | | **Shopify (Dynamic)** | **`Dynamic Product Slider`** | Product carousels, best seller showcases, collection loops, automated pricing. | | **Countdown Timer Module** | **`Countdown Slider`** | Flash sale timers, launch countdown banners. | > [!CAUTION] > **Common Mistake:** > If you built a **Dynamic Product Carousel** linked to Shopify products, but you choose the **General Slider** app block in your theme, the slider will render blank because the General Slider block lacks the Shopify Collection data bridge! Always use **Dynamic Product Slider** for product feeds. --- ## Check 5: For Dynamic Product Sliders, Did You Select an Active Collection? ### The Issue: You used the **Dynamic Product Slider** app block and pasted the correct shortcode, but the carousel still shows nothing. ### Why This Happens: A dynamic product slider requires a data source. If the **Collection** setting is left unselected or linked to an empty collection, the slider has no products to render! ![Pasting Shortcode and Selecting Collection](https://storage.crisp.chat/users/helpdesk/website/-/c/9/f/1/c9f13477e739a800/05dynamicproductsliderpastings_y3pdiq.png =900x374) ### How to Fix It: 1. In the Shopify Theme Customizer, select your **Dynamic Product Slider** block. 2. In the right settings panel: * Paste your shortcode into **Product Slider Shortcode** (e.g., `woocommerce-slider`). 3. Under **Collection**, click the dropdown / **Select** button. 4. Choose an active collection that contains published, in-stock products (e.g., `Hydrogen`, `Automated Collection`, or `All Products`). 5. The live preview will immediately populate with real product photos, titles, prices, and Add-to-Cart buttons! 6. Click **Save** in the top right corner. --- ## Summary Checklist (The 2-Minute Diagnostic) Before contacting support, verify these 5 steps in order: * [1]**. App Embed:** Is **Slider Revolution** toggled **ON** under *Theme Customizer > App embeds*, and did you click **Save**? * [2]**. Saved & Published:** In the SR7 editor, does the top button say **"Saved"** (not "Unsaved"), and did you click the **Publish** button? * [3]**. Shortcode Match:** Did you copy the exact shortcode from the Publish modal without leading or trailing spaces? * [4]**. Correct App Block:** Did you select **General Slider** for static banners, or **Dynamic Product Slider** for collection carousels? * [5]**. Collection Selected:** For dynamic product sliders, is an active collection with in-stock products assigned in the block settings? * [6]**. Browser Cache Refresh:** If updates aren't appearing immediately on your live storefront, press `Ctrl + F5` (Windows) or `Cmd + Shift + R` (Mac) to bypass local browser cache.